Privacy Policy 

Diligent Healthcare Solutions LLC

​

Effective Date: 1/1/2026

​

Diligent Healthcare Solutions LLC respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, register for an event, download a resource, or request Medicare-related guidance.

​

By using this website, you agree to the terms of this Privacy Policy.

​

1. Information We Collect

​

We may collect information that you voluntarily provide through our website forms, event pages, guide downloads, consultation requests, or other contact methods.

​

This may include:

​

• Name

• Email address

• Phone number

• City, county, or ZIP code

• Event registration information

• Medicare education or consultation interests

• Preferred contact method

• General questions or comments you submit

​

Please do not submit Social Security numbers, Medicare Beneficiary Identifiers, medical record numbers, or sensitive health information through general website forms.

​

2. How We Use Your Information

​

We may use the information you provide to:

​

• Respond to your questions or requests

• Send requested Medicare education materials

• Confirm event registrations or workshop details

• Follow up regarding a consultation or Medicare review you requested

• Provide educational Medicare information

• Improve our website, resources, events, and services

• Communicate with you by phone, email, or text when appropriate and based on your request or consent

• Comply with applicable legal, regulatory, carrier, or compliance obligations

Submitting a form does not obligate you to enroll in, purchase, or choose any insurance product or service.

​

3. Medicare and Insurance Information

​

Diligent Healthcare Solutions LLC provides Medicare education and insurance guidance. We are not affiliated with or endorsed by the U.S. government or the federal Medicare program.

​

If you request a private appointment that includes personal Medicare Advantage or Prescription Drug Plan options, a Scope of Appointment may be required under federal Medicare rules before that conversation.

​​

We do not ask you to submit Medicare numbers, Social Security numbers, or sensitive health information through general website forms. If additional information is needed for a private review, it will be requested through an appropriate process.

​

4. How We Share Information

​

Diligent Healthcare Solutions LLC does not sell, rent, trade, or share personal information with third parties for their own marketing or promotional purposes.

​

SMS opt-in data, mobile telephone numbers collected for SMS enrollment, and SMS/MMS consent records are excluded from all information-sharing provisions in this Privacy Policy. This information will not be sold, rented, traded, transferred, or shared with third parties or affiliates for marketing or promotional purposes.

​

Other non-SMS information may be shared only when reasonably necessary to operate our business, respond to your request, provide services you requested, or comply with applicable legal, regulatory, carrier, or compliance requirements.

​

This may include sharing non-SMS information with:

​​

• Website and technology service providers

• Email or customer relationship management platforms

• Event registration platforms, such as Eventbrite

• Advertising or analytics platforms, such as Meta or Google

• Insurance carriers, field marketing organizations, enrollment platforms, or compliance partners when needed for services you request

• Legal, regulatory, or government authorities when required by law

​​

Limited information may also be provided to service providers acting on our behalf when necessary to deliver requested communications or support business operations.

​

SMS opt-in data and SMS/MMS consent are not shared with third parties or affiliates for their own marketing, promotional, lead-generation, or unrelated purposes.

​

We limit information sharing to what is reasonably necessary for the purposes described in this Privacy Policy.

​

Any third-party tools or platforms may have their own privacy policies and data practices.

​

5. Cookies, Analytics, and Advertising

​

Our website may use cookies, pixels, analytics tools, and similar technologies to measure website traffic, improve our services, understand how visitors use our website, and support advertising or remarketing efforts. Depending on applicable privacy laws, certain advertising-related data sharing may be considered “sharing” of personal information, but we do not sell your personal information.

​

These tools may collect information such as:

​

• Pages visited

• Time spent on the site

• Browser or device type

• General location based on IP address

• How visitors interact with forms, links, and website content

​

You may be able to adjust cookie settings through your browser or device settings.

​

6. Email, Phone, and Text Communications

​

If you provide your contact information and consent to receive communications, Diligent Healthcare Solutions LLC may contact you regarding services or information you requested.

​

SMS/MMS messages may include:

• Appointment scheduling and reminders

• Requested Medicare educational resources

• Scope of Appointment links or related appointment information

• Follow-up regarding customer inquiries

• Two-way customer service communications

​

By opting in to receive SMS/MMS messages from Diligent Healthcare Solutions LLC, you consent to receive text messages related to these purposes.

​

Message frequency may vary. Message and data rates may apply.

​

You may opt out of SMS/MMS communications at any time by replying STOP. After you reply STOP, you will receive a confirmation message confirming your opt-out, and no further SMS/MMS messages will be sent unless you later provide consent again.

​

For assistance, reply HELP or contact:

​

Email: info@diligenthcs.com
Phone: (512) 755-8080

​

Diligent Healthcare Solutions LLC do not sell, rent, or share your mobile information, personally identifiable information, or SMS/MMS consent with third parties for their marketing or promotional purposes.

​

Limited information may be provided to service providers acting on our behalf solely as necessary to deliver text messages or other requested communication services. These service providers are not permitted to use SMS opt-in data or consent for their own marketing or promotional purposes.

​

Phone calls may be monitored or recorded for training, quality assurance, documentation, or compliance purposes.

​

You may opt out of marketing or educational emails at any time by using the unsubscribe link, replying with your request, or contacting us directly.

​

7. Data Security

​

We take reasonable steps to protect the personal information we collect. However, no website, online form, email system, or electronic storage method is completely secure. Please avoid submitting sensitive personal information through general website forms.

​

8. Data Retention

​

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law, carrier requirements, compliance requirements, or business recordkeeping needs.

​

9. Your Privacy Choices

​

You may contact us to:

​

• Request access to personal information you have provided

• Ask us to correct or update your information

• Ask us to delete your information, when legally and operationally possible

• Opt out of future marketing communications

​

To make a privacy request, contact us using the information below.

​

10. Children’s Privacy

​

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 years old.

​

11. Links to Other Websites

​

Our website may contain links to third-party websites, including Eventbrite, Medicare.gov, Social Security, insurance carriers, or other resources. We are not responsible for the privacy practices, security, or content of those third-party websites.

​

12. Updates to This Privacy Policy

​

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

​

13. Contact Us

​

If you have questions about this Privacy Policy or want to make a privacy request, contact:

​

Diligent Healthcare Solutions LLC
Email: dreed@diligenthealthcaresolutions.com
Phone: (512) 755-8080
Website: diligenthealthcaresolutions.com